Terms & Conditions

Privacy Notice

Jackvera (“Jackvera,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, store, protect, and disclose information when you visit our website, create an account, place an order, use our services, or communicate with us. By using Jackvera’s website, platform, or related services, you agree to the practices described in this Privacy Notice. If you do not agree with this Privacy Notice, please do not use our services. For any privacy-related questions, you may contact us at: support@jackvera.com

1. About Jackvera

Jackvera provides an online lottery ticket purchasing and courier-related service that allows customers to select lottery games, place ticket orders, and review scanned ticket confirmations through their account. Jackvera is an independent service provider and is not affiliated with, endorsed by, or operated by any state lottery, lottery commission, or official lottery operator.

2. Age Requirement

Our services are intended only for users who meet the legal age requirement applicable to lottery-related services in their jurisdiction. We do not knowingly collect personal information from individuals under the age of 18 or from anyone who is not legally permitted to use our services. If we learn that we have collected personal information from an ineligible user, we may delete that information and restrict access to the account.

3. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers or business partners.

Information you provide may include:
● Name
● Email address
● Phone number
● Billing information
● Account login details
● Date of birth or age confirmation
● Identity verification information, when required
● Order details and ticket selection information
● Payment-related information
● Customer support messages
● Any other information you choose to provide Information collected automatically may include:
● IP address
● Device type
● Browser type
● Operating system
● Website usage activity
● Pages viewed
● Log data
● Cookie and tracking technology data
● Approximate location information based on IP address or device settings We may use cookies, analytics tools, pixels, and similar technologies to help operate the website, improve user experience, understand usage patterns, and protect the security of our platform.

4. How We Use Your Information

We may use your information for the following purposes:
● To create and manage your Jackvera account
● To process ticket orders and related transactions
● To provide scanned ticket confirmations
● To verify account activity and order details
● To communicate with you about your account, orders, service updates, and support requests
● To process payments and prevent fraudulent activity
● To improve website performance and customer experience
● To personalize your use of the platform
● To send service-related notifications
● To send promotional messages, where permitted
● To comply with legal, regulatory, security, and compliance obligations
● To enforce our Terms of Use and other policies
● To protect the rights, safety, and property of Jackvera, our users, and others We may also use your information for any purpose disclosed to you at the time the information is collected or with your consent.

5. Payment and Transaction Information

When you place an order, certain payment-related information may be collected and processed by third-party payment service providers. Jackvera does not intend to store complete payment card numbers unless specifically permitted and required through secure payment processing systems.
Payment information may be used to:
● Complete purchases
● Confirm transactions
● Process refunds or account adjustments
● Prevent fraud
● Maintain transaction records
● Comply with financial and legal requirements

6. Ticket Orders and Scanned Ticket Records

When you place a ticket order through Jackvera, we may collect and maintain information related to your selected game, numbers, order history, scanned ticket confirmation, transaction status, and related account activity. Scanned ticket images and order records may be stored in your account so you can review your ticket details and confirm your participation.

7. Cookies and Analytics

Jackvera may use cookies and similar technologies to improve website functionality, remember user preferences, analyze traffic, and enhance security. We may also use analytics services, such as Google Analytics or similar tools, to understand how visitors interact with our website. These tools may collect information such as pages visited, time spent on the website, device information, and approximate location. You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

8. How We Share Information

We do not sell your personal information. We may share information with trusted third parties when necessary to operate our services, complete transactions, comply with legal obligations, or protect our business.
This may include:
● Payment processors
● Identity verification providers
● Fraud prevention and security vendors
● Hosting and technology providers
● Customer support providers
● Email, SMS, and notification service providers
● Analytics and marketing service providers
● Legal, accounting, or compliance advisors
● Government authorities, when required by law We may also disclose information if necessary to comply with legal process, enforce our agreements, investigate suspected fraud, protect users, or respond to lawful requests.

9. International Users and Data Transfers

Jackvera may provide services to users located outside the United States. By using our website or services, you understand that your information may be processed, stored, or transferred in the United States or other countries where our service providers operate. Data protection laws may differ from those in your country of residence. We take reasonable steps to protect your information in accordance with this Privacy Notice.

10. Marketing Communications

If you choose to receive marketing emails, promotions, or service updates, we may use your contact information to send you relevant communications. You may opt out of promotional emails by following the unsubscribe instructions included in the email or by contacting us at: support@jackvera.com Please note that even if you opt out of promotional messages, we may still send you important service-related messages, including order confirmations, account notices, security alerts, and transaction updates.

11. Your Choices and Account Information

You may review or update certain account information by logging into your Jackvera account. Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information. We may need to verify your identity before processing such requests. Some information may be retained as required for legal, security, fraud prevention, accounting, or transaction record purposes.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. However, no method of online transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. You are responsible for keeping your account login credentials confidential and for notifying us promptly if you believe your account has been accessed without authorization.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, manage accounts, complete transactions, resolve disputes, comply with legal obligations, prevent fraud, and enforce our agreements. When information is no longer needed, we may delete, anonymize, or securely store it in accordance with applicable policies and legal requirements.

14. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. Jackvera is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy notices of any third-party websites you visit.

15. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When we make changes, we will update the “Last Updated” date at the top of this page. If we make material changes, we may notify you through the website, by email, or through your account. Your continued use of Jackvera after any update means you accept the revised Privacy Notice.

16. Contact Us

If you have any questions, requests, or concerns about this Privacy Notice or Jackvera’s privacy practices, please contact us at: Jackvera Support Email: support@jackvera.com